DIPLOMAS IN AIRLINE TICKETING AND RESERVATIONS OPERATIONS

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DIPLOMAS IN AIRLINE TICKETING AND RESERVATIONS OPERATIONS

 

Associate Diploma Airline Ticketing and Reservations Operations

This career involves working with account, sales and marketing departments, handling the calls of passengers as well as travel agents, booking individual as well as group tickets, handling reservations and refunds. This is a customer facing role.

The kinds of specialist areas that are covered in this course includes:

  • Constructing international and domestic airfares
  • Controlling reservations using a computerized system
  • Receiving and processing reservations and related documentation
  • Accessing and interpreting product information and developing tourism industry knowledge
  • Sourcing and providing destination information and advice as well as selling tourism products and services
  • Providing quality customer services, dealing with customer complaints and working as a member of a team

You will also continue developing your English skills to a much higher level and extend vocabulary as well as employability skills.

 

Diploma Airline Ticketing and Reservations Operations

This Diploma enables you to look at more complex areas of airline ticketing and reservations operations.

You will process complex reservations and related documentation as well as carry out research and analysis regarding destination information and advice.

The Diploma level also covers the knowledge, skills and competencies required to supervise the work of others as well as monitoring and resolving customer service problems.