DIPLOMAS IN GUEST RELATIONS MANAGEMENT

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DIPLOMAS IN GUEST RELATIONS MANAGEMENT

Associate Diploma in Guest Relations Management

This career is well suited to good communicators who enjoy working with people from all walks of life. This sector demands attention to detail and employees who are willing to go the extra mile in providing premium customer care.

The kinds of specialist areas that are covered in this course includes:

  • Provide reception and accommodation services for guests
  • Undertake successful guest services
  • Respond to and meet guest requirements
  • Apply understanding of the service cycle
  • Use property management systems
  • Carry out guest service processes and procedures
  • Monitor the guest service process
  • Maintain financial records and transactions
  • Meet legislative requirements for guest service operations
  • Communicate with guests and staff
  • Apply understanding of other cultures
  • Understand how to deal with conflict
  • Understand the organization and operation of hotels

 

You will also continue developing your English skills to a much higher level and extend vocabulary as well as employability skills.

Diploma in Guest Relations Management

This course builds the skills required to develop a more in-depth understanding of the supervision and maintenance of guest systems and services. At this level, you will be involved in the relevant marketing and promotion of services, local heritage and culture.

Study subjects will also include the necessary financial aspects inclusive of maximizing revenue, maintaining databases and using performance management systems to effectively manage performance